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Privacy Policy

1. Who We Are

This website operates under the domain www.labelgo.net.

  • Business Name: LabelGo

  • Registered Company: LabelGo

  • Company Address: [Insert official address]

  • Email: info@labelgo.net

  • Phone: [Insert phone number]

  • Tax ID / Registration No: [If applicable]

At LabelGo, we value your privacy and are committed to protecting your personal data in accordance with applicable laws and global standards.

2. What Personal Data We Collect and Why

a. Types of Data Collected

We may collect the following categories of personal data from our users and visitors:

  • Identity Data: First name, last name

  • Contact Data: Email address, phone number, shipping and billing address

  • Financial Data: Credit/debit card details (encrypted and processed solely by our payment provider)

  • Transaction Data: Order history, product preferences, return requests

  • Technical Data: IP address, browser type, session duration, page interaction

  • Cookies and Tracking Data: Session cookies, analytics, advertising pixels

b. Purpose of Data Collection

We process your data for the following purposes:

  • Processing and fulfilling product orders

  • Secure online payments

  • Providing customer service and support

  • Complying with legal and tax obligations

  • Improving site performance and user experience

  • Preventing fraud and misuse

  • Sending optional marketing content (only with explicit consent)

3. Comments and Media

When users leave comments on our site, we collect the data shown in the comments form as well as the visitor’s IP address and browser user agent string to help spam detection.

If you upload images to the website, please avoid uploading images with embedded location data (EXIF GPS).

4. Contact Forms

Information submitted via our contact forms is retained for customer service purposes for a maximum of 6 months. It is not used for marketing purposes unless consent is explicitly provided.

5. Cookies

Our website uses cookies to enhance your browsing experience and collect anonymous analytics. Types of cookies we use include:

  • Essential cookies (for user session, login, cart functionality)

  • Analytics cookies (Google Analytics)

  • Preference cookies (language, currency, region)

  • Advertising cookies (e.g., Facebook Pixel)

You can manage or disable cookies through your browser settings. For more, please visit our Cookie Policy.

6. Analytics

We use Google Analytics and Meta Business Suite to track website performance and user behavior in an anonymized format. These data sets are not used to create personal profiles and are stored for up to 12 months.

7. Who We Share Your Data With

We only share your data with third-party service providers necessary to operate our business:

  • Payment Processor: iyzico (see iyzico Privacy Policy)

  • Shipping Providers: DHL, UPS, etc.

  • Hosting Providers: [Insert hosting provider name]

  • Accounting / e-Invoice Systems

  • Analytics Tools

We do not sell your data under any circumstances.

8. How Long We Retain Your Data

  • Order & payment records: 10 years (per tax regulations)

  • Contact form submissions: 6 months

  • Analytics data: 12 months

  • User accounts: Stored until the user requests deletion

9. Your Rights Over Your Data

Under GDPR and local data protection laws, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion (“right to be forgotten”)

  • Object to or restrict processing

  • Request data portability

  • File a complaint with a supervisory authority

To exercise any of these rights, please contact us at info@labelgo.net.

10. How We Protect Your Data

We take your data protection seriously and have implemented appropriate technical and organizational measures:

  • SSL encryption (256-bit)

  • Regular security updates

  • Secure server environment

  • Role-based access control

  • Two-factor authentication

  • Staff privacy training and data protection policies

11. Data Breach Procedures

In the event of a data breach, we will notify affected users and the relevant supervisory authorities within 72 hours, in compliance with applicable data protection laws.

12. Data Transfers Outside the EU

Some data may be processed or stored outside the European Economic Area (EEA) through our trusted third-party providers (e.g., cloud storage, payment gateways). All such transfers comply with GDPR safeguards such as:

  • Standard Contractual Clauses (SCCs)

  • Data Processing Agreements

  • ISO certifications

  • Privacy Shield (where applicable)

13. Automated Decision-Making and Profiling

LabelGo does not use your data for automated decision-making or profiling that significantly affects you. Any suggestions or recommendations are based on aggregated, non-personalized data.

14. Third-Party Data Sources

If we receive your data from third-party sources (such as social media logins or payment processors), we ensure such data is processed in line with your expectations and applicable privacy laws.

15. Contact Information for Privacy Inquiries

For any privacy-related questions or requests, please contact:

Email: info@labelgo.net