Frequently Asked Questions

The production time for your order typically ranges between 5 to 7 business days, depending on the product type, order quantity, and production workload.

Once production is complete, you will receive a notification via email and SMS confirming the shipment of your order.

Yes, we ship our products to many countries worldwide.

For international shipments, customs duties and any additional fees are the responsibility of the recipient.

These charges and potential delays will be communicated by the respective shipping carrier.

Yes, we provide express production and fast shipping options for urgent orders.

With express production, your order is prioritized and the production time is shortened.

Fast shipping ensures your products are delivered much quicker compared to standard delivery.

To use this service, please contact us before placing your order. Additional fees may apply.

You can update the delivery address as long as production has not yet started.

Once your order is in production or already shipped, address changes may be limited and require coordination with the shipping carrier.

Please contact our support team as soon as possible for any address change requests.

When your order is shipped, a tracking number will be provided.
You can use this number on the courier’s official website to check the real-time status of your shipment.

Shipping costs are automatically calculated based on the destination country and package weight.

All shipping fees are clearly displayed before checkout, and your approval is obtained during the order process.

We also offer free shipping for certain promotions or for orders exceeding a specific amount.

Yes. In our label studios, you can upload your logo or a custom image and position it however you like. Each product is individually produced based on your uploaded design. During the ordering process:

• You can upload your design in PNG, JPG, or BMP formats.

• For best results, we recommend a high resolution (300 DPI or higher).

Your design is reviewed for compatibility with our production process, including resolution and quality.

A final mock-up is usually prepared within 1–2 business days and sent to you for approval.

Production begins once your design is approved.

No worries. You can simply create a basic layout by entering text (e.g., your brand name) using our studio tools.

We also offer 1–2 minor revisions free of charge.

Customization options vary based on product type:

For Labels:

• Color selection (background and graphics)

• Size and shape customization

• Sewing direction (folded, flat, edge-stitched, etc.)

• For woven labels: Weave density and iron-on backing

• For printed labels: Fabric type selection

For Hang Tags:

• Paper quality options

• Cut type (round, oval, custom cut)

• Matte or glossy finish

• Lamination (doubles the paper thickness for added durability)

• If your image has issues such as low resolution, inaccurate colors, or non-standard fonts, we will notify you.
• If necessary, our team will adjust or simplify your design at no additional cost.

Colors may not appear 100% identical to what you see on your screen due to:

• Different screen color profiles

• Variations in production processes

However, we perform professional color matching to ensure the closest possible outcome.
You may also provide a Pantone code or request a sample product (available for select items).

Yes if you contact us before production begins, we can update your design.
However, once the design is approved and production has started, no changes can be made.

We use OEKO-TEX® Standard 100 certified materials, recognized industry-wide for their safety, durability, and eco-friendliness.

These materials are tested for harmful substances and comply with international safety standards. Our selection includes woven yarn, satin, edge-woven satin, polyester taffeta, white cotton, organic cotton, cardboard, and kraft cardboard.

Yes. Especially our textile and woven labels are designed for industrial wash resistance (40–60°C) and UV exposure. We use high-quality yarns and dyes to ensure long-lasting color and material integrity. Please contact us for the best solution based on your intended application.

No. Our printed labels are produced using UV printing, screen printing, or heat transfer methods, all of which are industrial-grade. When used appropriately, the prints do not fade, crack, or peel. For high-friction or chemically aggressive environments, we can suggest alternative techniques upon request.

Woven Labels: Your design is woven directly into the label using yarn. This provides a premium, durable, and textured finish, ideal for luxury brands.

Printed Labels: The design is printed onto a fabric or paper surface. It’s a cost-effective, quick-to-produce solution, especially suitable for short-term use or limited runs.

Color appearance may vary due to screen settings. While screens use the RGB color model, our production process relies on Pantone or CMYK systems. For best results, we recommend submitting a Pantone code or a physical reference sample.

Absolutely. We offer custom dimensions, rounded or angled cuts, and even die-cut shapes. If your specifications go beyond the standard Studio options, simply reach out—we provide fast and professional customization solutions.

Yes. All our textile products and raw materials, including yarns and dyes, are OEKO-TEX® Standard 100 certified, ensuring they are free from harmful chemicals and safe for human use.

We also offer options made with FSC®-certified paper and cardboard, which guarantees that the materials are sourced from responsibly managed forests, supporting environmental and social sustainability.

All labels are produced using automated industrial machines to ensure consistency, efficiency, and precision.

Final quality checks are conducted manually to guarantee every piece meets our high standards.

Yes. We can integrate barcodes, QR codes, serial numbers, and other variable data into your label designs to meet logistics, retail, or inventory needs.

Yes. For certain product categories, we offer heat-activated (hotmelt) adhesive backing. This option allows labels to be applied using a standard iron or heat press, creating a permanent bond between the label and the fabric.

This is ideal for garments, accessories, or any application where sewing isn’t desired.

Our products are widely used by fashion and textile brands, footwear manufacturers, packaging suppliers, giftware producers, promotional product makers, small-scale artisans, and boutique designers. Each label is tailored to your specific branding and functionality requirements.

Absolutely. Every order is manually inspected after production for quantity accuracy, print quality, cutting precision, and color consistency. Any defective items are removed before shipping to ensure a flawless final product.

You can currently make secure purchases using the following methods:

• Bank Transfer / EFT

• Credit Card – All major global cards are supported (Visa, MasterCard, American Express, Troy)

• Stripe – Secure online payment with 3D Secure authentication

• Wise – International bank transfers, ideal for overseas customers

Stripe is a leading global payment infrastructure provider used by millions of businesses worldwide.

• All transactions are protected with 256-bit SSL encryption.

• Your card details are never stored on our servers; they are securely processed by Stripe’s PCI-DSS-compliant system.

• Payments are protected with 3D Secure and advanced fraud prevention systems.

• It provides a fast and secure payment experience for both domestic and international customers.

Try clearing your browser cache or using a different browser.

Your card may be restricted for online or international transactions  please check with your bank.

If using Wise, ensure all recipient details are entered accurately.

If the issue persists, feel free to contact us – we’ll assist you promptly.

Stripe (Credit Card): Your payment is confirmed instantly, and your order is processed automatically.

Bank Transfer / EFT: Your order will be processed on the same business day once we receive the transfer receipt.

Wise: Confirmation may take 1–2 business days depending on the transfer speed.

Once your payment is confirmed, a commercial invoice will be issued and sent to your email within 24 hours.
For UK-based or international customers, invoices are prepared according to international invoicing standards and include all necessary company and tax details.

Please make sure to enter your billing information correctly at checkout.

Once your cancellation or return request is approved, refunds are processed as follows:

• Credit Card (Stripe): Refunded to the original card within 1–5 business days.

• Bank Transfer / Wise: Refunded to the specified IBAN/account number.

All refunds are processed as quickly as possible, following necessary security checks.