FAQ

Order Process Details

1. What happens after I place an order?

Order Confirmation: Once your order is placed, an order confirmation email will be automatically sent to your registered email address.
Design & Production Review: If you have uploaded a design file, our expert team will review it for print compatibility, resolution, color, and format. You will be contacted if any issues arise.
Approval Process: If requested, a design preview will be sent to you via email before production. We do not proceed with production without your approval.
Production: Once approved, production begins. The timeline varies depending on the product type and quantity (typically 2–7 business days).
Shipping: After production is completed, your order will be dispatched, and a tracking number will be shared with you.

2. How can I track my order?

When your order is shipped, the tracking number and courier details will be sent to your email.
You can track your order in real time via the “Order Tracking” page on our website.
You can also check the courier company’s website using your tracking number to see your package status.

3. Can I make changes to my order?

Design, address, or quantity modifications are possible before the production process begins.
Once production has started, changes may be limited or not possible.
Therefore, it is important to notify us of any changes as soon as possible after placing your order.

4. Can I cancel my order?

Orders that have not yet entered production (i.e., printing or preparation) can be fully canceled and refunded.
Customized or in-production orders cannot be canceled as they are made specifically for you and cannot be resold.
To request a cancellation, please contact our customer service team immediately.

5. Can I repeat a previous order?

Yes! Your previous order details and design files are saved in our system.
You can easily place a repeat order via customer service or through our website.
This way, there is no need to re-upload your design or enter the details again.

6. How can I request a sample?

If you’d like to test product quality—especially before placing a large order—you may request a sample.
Samples may be limited and can be either free or paid; for details, please consult our customer service.
You can request samples via our contact form or WhatsApp line.

7. Why is my order delayed?

Delays may occur due to production volume, supply chain issues, or technical problems.
In such cases, we will inform you in advance and update the estimated delivery time.
For the most accurate information, please contact our customer support team.

8. Can you provide information about packaging and delivery?

All products are carefully packaged to ensure they arrive undamaged.
Standard deliveries are made via courier services; private courier options may be available on request.
To ensure successful delivery, please enter your address information completely and accurately during checkout.

Shipping and Delivery Details

1. When will my order be shipped?

The production time for your order typically ranges between 3 to 7 business days.
This timeframe may vary depending on production volume, product type, and quantity.
Once production is complete, you will receive a notification via email and SMS confirming the shipment of your order.

2. Which courier services do you use and what is the delivery timeframe?

For domestic shipments, we work with reliable and fast courier services (e.g., Yurtiçi Kargo, DHL, Aras Kargo).
Domestic deliveries usually take place within 1–3 business days.
For international shipments, we primarily use trusted global logistics companies such as DHL.
International delivery times may vary between 2–8 business days, depending on customs procedures and the destination.

3. Do you offer international shipping?

Yes, we ship products to many countries around the world.
For international deliveries, customs and tax responsibilities lie with the recipient. Any additional fees or delays will be communicated by the shipping provider in advance.

4. Do you offer expedited shipping options?

Yes, we offer express production and expedited shipping options for urgent needs.
With express production, your order is prioritized and production time is shortened.
Expedited shipping ensures significantly faster delivery than standard options.
Please contact us before placing your order to request fast delivery options. Additional charges may apply.

5. What should I do if there is an issue with the delivery?

If you experience delays, damage, missing items, or lost packages, please contact our customer service team immediately.
We will provide prompt assistance and work with the shipping company to resolve the issue.
If your item is damaged, please take photos while opening the package and share them with us. This will speed up the return or replacement process.
In the case of delays, we will inform you of alternative delivery dates and available options.

6. Can I change the delivery address?

The delivery address can be changed before production begins.
Once production or shipping has started, address changes may be limited and require coordination with the courier service.
It is essential to contact our support team as soon as possible for any address change requests.

7. How can I track my shipment?

When your order is shipped, a tracking number will be provided.
You can use this number on the shipping provider’s website to monitor the real-time status of your package.
You can also easily track your order through our website’s “Order Tracking” page.

8. How are shipping fees calculated?

Domestic shipping fees may vary depending on the quantity, weight, and destination of the order.
International shipping costs are calculated based on the destination country and package weight.
Shipping fees are clearly stated before order completion, and your confirmation is obtained.
Shipping may be free for certain promotions or orders exceeding a specified amount.

Design & Customization

1. Can I upload my own design?

In our studios, you can upload your logo or a custom image and position it as you wish. We produce each item uniquely based on your design. During the order process:

You may upload your design in PNG, JPG, or BMP formats.
High resolution (300 DPI or higher) is recommended for optimal results.

2. What happens after I upload my design?

Your design is reviewed: We check its suitability, quality, and compatibility with our production processes.
A preview is created: A final mock-up is prepared (usually within 1–2 business days) and sent to you for approval.
Production begins after your approval.

3. What if I cannot create my own design?

No worries.

You can simply enter text (e.g., your brand name) using our studio tools to create a simple design.
We offer 1–2 minor revisions free of charge.

4. What customization options are available?

Customization options vary based on the product type:

For Labels:

Color selection (background and graphics)
Size & shape customization
Sewing direction (folded, flat, edge-stitched, etc.)
For woven labels: Weave density and iron-on backing
For printed labels: Fabric type selection

For Hang Tags:

Cut type (round, oval, custom cut)
Matte or glossy finish
Lamination (adds durability by doubling the paper weight)

5. What if my design is not suitable for production?

We’ll take care of it.

If your image has resolution, color accuracy, or font issues, we will notify you.
If necessary, our team will adjust or simplify your file at no additional cost.

6. Will the colors look the same in real life?

Colors may not appear 100% identical to screen previews due to:

Differences in screen color profiles
We perform professional color matching to ensure the closest possible result.

You may also specify a Pantone code or request a sample product (available for select items).

7. Can I change my design after placing an order?

Yes, if you contact us before production begins, we can update your design.
However, once your design is approved and production has started, no changes can be made.

8. How can I submit special requests?

Please write all specific instructions in the order notes section.
For example:

“Please add the brand name below the logo.”
“Insert a QR code at the top right corner.”

You can also reach us anytime via our Contact Page or WhatsApp support line to submit your custom requests.

If you have a specific font, logo style, or color palette unique to your brand, you can upload it or include a note with your order. This ensures brand consistency is preserved.

Product Features & Quality

1. What materials are used for the labels?

We use industry-standard materials known for their durability and longevity, including woven yarn, satin, edge-woven satin, polyester taffeta, white cotton, organic cotton, coated cardboard, and kraft cardboard. The specific materials used for each product type are detailed on the respective product pages.

2. Are the labels resistant to washing or outdoor conditions?

Yes. Especially our textile labels and woven products are produced using yarns and dyes that are resistant to color fading under industrial washing conditions (40–60°C) and UV exposure. Contact us for the most suitable product based on your intended use.

3. Do the label prints fade or wear off?

No. Our printed labels are produced using industrial UV, screen printing, or heat transfer printing techniques. When used correctly, the prints do not fade or peel. However, for environments with heavy friction or chemical exposure, alternative techniques may be recommended.

4. What is the difference between woven and printed labels?

Woven Labels: The design is woven directly into the label using yarn, offering a premium and durable result. Commonly preferred by high-end brands.
Printed Labels: The design is printed onto fabric or paper surfaces. It is cost-effective and suitable for short-term use, allowing fast production.

5. Will the product colors match the digital design exactly?

Colors may appear differently compared to your screen. Since screens use the RGB color model while we use Pantone or CMYK systems during production, exact color matches cannot be guaranteed. For the most accurate result, we recommend providing a color code.

6. Can the products be manufactured in custom shapes or cuts?

Yes, labels can be produced in custom dimensions, with round/cornered cuts, or even in specific shapes. If your request falls outside the available Studio options, simply contact us — we’re here to deliver fast and professional solutions.

7. Are your products certified (e.g., OEKO-TEX®)?

Yes, our textile products and the yarn/dye materials used are certified with OEKO-TEX® Standard 100. We also offer sustainable options like recycled yarn for selected products.

8. Are your products handmade or machine-produced?

All our labels are produced using automated industrial machines to ensure consistent quality with minimal human intervention. Final quality control is conducted manually to guarantee flawless delivery.

9. Can elements like barcodes or QR codes be added?

Yes, barcodes, QR codes, serial numbers, and other dynamic data can be integrated into your label designs.

10. Is it possible to add adhesive backing to the labels?

Yes, for certain product categories, we offer heat-activated (hotmelt) adhesive backing options depending on your selection.

11. Which industries use your products?

Our main application areas include fashion and textile brands, footwear manufacturing, packaging, gift items, promotional goods, small-scale producers, boutique designers, and more. Products are tailored according to your specific needs.

12. What is the minimum order quantity (MOQ)?

Minimum order quantities vary by product. However, to support small businesses, we offer production starting from as low as 250–500 units for many items.

13. Do products go through a quality control process before packaging?

Absolutely. After production, each order is manually checked for quantity, print quality, cutting accuracy, and color consistency. Defective items are not shipped.

Payment & Security

1. What payment methods do you accept?

You can currently shop securely using the following payment options:

Bank Transfer / EFT
Iyzico Secure Payment System – All major cards accepted (Visa, MasterCard, American Express, Troy)

Coming soon:
PayPal and Stripe support will soon be available for our global customers. Infrastructure integration is in progress.

2. What is Iyzico and why is it secure?

Iyzico is one of Turkey’s leading payment infrastructure providers, licensed by the Banking Regulation and Supervision Agency (BDDK).

All transactions are encrypted with a 256-bit SSL certificate.
Your card information is never stored with us; it is handled securely by Iyzico’s system.
All payments are confirmed via 3D Secure (SMS verification).
Backed by Iyzico Buyer Protection, your card data is safeguarded and your transactions are secure.

3. What should I do if I encounter an issue during payment?

Try clearing your browser cache or using a different browser.
Your card may be restricted for online or international transactions – please contact your bank.
If the issue persists, feel free to contact us and we’ll assist you promptly.

4. When is payment confirmed?

Credit Card/Iyzico: Your payment is instantly confirmed and your order is automatically processed.
Bank Transfer/EFT: Your order will be processed once we receive the payment receipt (typically the same business day).

5. When and how is my invoice issued?

Your invoice will be sent as an e-invoice to your email within 24 hours after payment confirmation. Non-taxpayers will receive an e-archive invoice in their name.

6. Is my payment information secure?

Yes. All transactions on our site are protected with a Secure Socket Layer (SSL) certificate.

We use only BDDK-licensed and PCI-DSS-compliant payment providers.

We do not see or store sensitive data such as card numbers or CVV codes.

7. Can I request a corporate invoice for my company?

Absolutely. Please provide your company details (name, tax ID, address) during checkout, and your invoice will be issued accordingly.

8. How are refunds processed in case of cancellation or return?

Once your cancellation/return is approved, your refund will be processed as follows:

Credit Card: The refund will be issued to the same card within 1–5 business days.
Bank Transfer: The refund will be sent to your bank account.

Technical & General Questions

1. Why is the configurator not working or why can’t I upload my logo?

Your browser cache may be full or cookie permissions may be restricted. Try using a different browser (such as Chrome, Safari, or Firefox) or check your internet connection. If the issue persists, please contact us.

2. My uploaded image appears small or pixelated. What should I do?

Your image resolution may be too low. For best results, we recommend uploading a .PNG or .JPG file with a resolution of at least 300 DPI.

3. My logo or text appears cut off or overflowing in the configurator. Will this be an issue?

Yes, any overflow may cause production errors. Please ensure all elements are properly positioned within the designated design area. You may also request a design check by sharing your file with us.

4. Can I use the design studios on a mobile device?

Yes, all of our design studios are mobile-friendly. However, for an optimal experience, we recommend using a desktop or laptop device.

5. The configurator is not loading or shows a blank screen.

This may be due to disabled JavaScript or active pop-up blockers in your browser. Please disable them and refresh the page. If the problem continues, contact our support team.

6. The system is not saving my design. Is there a save feature?

Currently, automatic session-based saving is not available. We are working on this feature. In the meantime, we recommend taking a screenshot of your design as a temporary solution.

7. Is there a character limit when adding text?

Yes, character limits are in place to ensure design clarity and readability. The system will notify you if the limit is exceeded. If you need more space, consider increasing the label size or contact our expert team for support.

8. What are your technical support hours?

Our support team is available Monday to Friday, between 09:00 and 18:00 (local time). For urgent matters, please complete the contact form, and we will respond as soon as possible.

9. Can I use a custom font that is not supported in the configurator?

Yes, you can contact us for support with custom font usage.

10. I noticed a technical error in my order. What should I do?

If your order has not yet entered production, please contact us immediately. If production has already begun, we will evaluate the situation and offer a suitable solution.

11. Can I access the same design on a different device?

Currently, designs are not saved across sessions or devices. This feature will be available in the future.

12. The order form is not working or gives an error.

Please ensure all required fields are completed. If the error persists, try using a different browser or contact us via email with a screenshot of the issue.

Woven Label

1. What materials are woven labels made from?

Woven labels are typically produced using polyester, cotton, or blended yarns. Polyester yarns offer durability and vibrant color retention, while cotton yarns provide a more natural appearance.

2. How can woven labels be folded?

Our product page features various folding options such as flat, double fold, triple fold, looped, or corner fold. You can select the folding style best suited for your product.

3. What is the color quality of woven labels?

Since the colors in woven labels come from the yarn itself, they are more durable and resistant to fading compared to printed labels. The colors appear vivid and sharp.

4. What are the size limitations for labels?

Woven labels can be produced up to a maximum width of 20 cm with unlimited length. For larger or custom dimensions, please contact us.

5. How clear are logos or fine details?

Due to the weaving technique, very fine details may not be rendered clearly. For intricate graphics, we recommend a simplified version.

Printed Label

1. What printing technologies are used for printed labels?

We utilize digital printing technology, allowing for high-quality reproduction of multi-colored and detailed graphics.

2. What materials are used for printed labels?

Printed labels are commonly made from polyester, satin, or fabric-based materials. Material options are available on the product page.

3. How durable is the print?

The inks used for printed labels are resistant to sweat, washing, and abrasion; however, they may be slightly less durable compared to woven labels.

4. What is the minimum order quantity?

The minimum order quantity for printed labels is generally 500 units. For smaller quantities, please contact our support team.

Patch Label

1. What is a patch label?

A patch label refers to large-sized woven custom badges. These labels are applied to garments by sewing or heat bonding, often enhanced with interfacing and overlock stitching.

2. How are patch labels applied?

Patch labels can be sewn onto the product or attached using heat adhesive.

3. How durable are patch labels?

Patch labels are highly durable and long-lasting, exhibiting strong resistance to washing and abrasion.

4. What is the minimum order quantity for patch labels?

The typical minimum order quantity is 250 units. For custom designs, please consult with our customer service team.

Hang Tag

1. What materials are hang tags made from?

Hang tags are generally made from 300-400 gsm paper. We offer standard, premium, and recycled paper options.

2. What printing techniques are applied on hang tags?

Digital printing techniques are employed, with options for glossy or matte lamination and varnishing.

3. In what shapes can hang tags be cut?

Hang tags can be produced in various shapes, including round, rectangular, oval, or custom die-cut designs.

4. Is it possible to add thread or holes to hang tags?

Yes, hang tags can be equipped with holes and strings in black, white, or organic thread options.

5. How durable are hang tags?

Thanks to quality paper and coatings, hang tags are durable and offer partial resistance to tearing and water exposure.

Size Label

1. What materials are size labels made from?

We provide both woven and printed options. Color choices include white, black, and gray.

2. How many different size combinations can I order?

You may order up to 12 different size and quantity combinations per order.

3. Which size formats do you offer?

We offer letter sizes from XXS to 3XL and numeric sizes ranging from 36 to 54. For custom size formats, please contact our support team.

4. How are size labels applied?

Size labels are typically sewn onto the garment.

5. What is the washing durability of size labels?

When used according to washing instructions, size labels are long-lasting and retain their color.

Made In Label

1. How is a made-in label designed?

You select the folding type and color (black or white), specify the country of origin, quantity, and any variations.

2. Can I order made-in labels for multiple countries?

Yes, you can create up to 12 different country and format combinations within a single order.

3. Which countries are supported?

Common countries like Germany, Italy, and the USA are available. For custom countries, please contact us.

4. Can I add a custom logo or text to the made-in label?

Yes, you can include your brand’s custom logo, colors, and special text (e.g., “Proudly Made in Turkey”).

5. What materials are made-in labels made from?

Made-in labels are typically produced from satin or polyester fabric, ensuring durability and longevity.

FAQ