DISTANCE SALES CONTRACT

This Distance Sales Contract (“Contract”) is entered into electronically between LABEL GO LTD (hereinafter referred to as the “SELLER”) and the consumer/company (hereinafter referred to as the “BUYER”) making a purchase through the website www.labelgo.net, and governs the rights and obligations of the parties in accordance with the terms below.

1. Parties

SELLER:
Company Name: LABEL GO LTD
Company Number: 16592320 (Registered in England and Wales)
Address: 4 Raven Road, Unit 1C3-839, London, United Kingdom, E18 1HB
Phone: +90 542 534 10 07
Email: info@labelgo.net
Hosting Provider: Squarespace Inc.
Payment Providers: Stripe, PayPal, Wise, İyzico

BUYER:
Name/Company Name: [Information provided during the order]Address: [Invoice/Delivery address]Email: [Provided by the BUYER]Phone: [Provided by the BUYER]

2. Subject of the Contract

This Contract governs the sale, design, production, and delivery of orders placed through the www.labelgo.net website, in compliance with the laws of England and Wales, particularly the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, UK GDPR, and other relevant legislation, regarding the rights and obligations of the parties.

3. Product and Service Information

The type, quantity, specifications, color, price, and payment terms of the ordered product are finalized with the order and electronic invoice.
For customized products, digital design approval is obtained before production.
The BUYER may upload a design file, use integrated Studio tools, or request a custom quote and design support.

4. Price and Payment

All prices on the website are stated in Euros (EUR) and include VAT and other taxes only where legally required.Local taxes for international shipments are not included in the price.
Payments are accepted via credit/debit card, bank transfer, or payment systems such as Stripe, PayPal, Wise, and İyzico.
The payment infrastructure is provided by third parties, ensuring a secure transaction guarantee.
The BUYER declares that the payment information provided is correct and authorized.

5. Order Process

Order Confirmation: Upon order completion, an automated confirmation email is sent to the BUYER.
Design Review: Uploaded designs are checked for print suitability, and any issues are communicated.
Approval Process: A preview is sent for digital design approval; production does not begin without approval.
Production Time: Generally takes 3–7 business days, depending on workload.
Shipping: Shipping details are shared via email and SMS once production is complete.

6. Delivery

Deliveries are made to the address specified by the BUYER.
Delivery times are: Domestic 1–3 business days (Yurtiçi Kargo, DHL, Aras Kargo); International 2–8 business days (typically DHL).
Shipping fees vary according to order information and address and are transparently stated during the payment process.
For all international shipments, the delivery term is DAP (Delivered At Place). Accordingly, the BUYER (importer) is solely responsible for all local import taxes, customs duties, VAT, and any additional feesrequested by the destination country’s customs authorities. These charges are not included in the product price or the transportation fee and must be paid by the BUYER to the carrier (e.g., DHL) to release the shipment from customs.
Risk passes to the BUYER upon delivery of the product.
Additional shipping fees will be charged for products that cannot be delivered due to an incorrect address notification.

7. Right of Withdrawal

7.1. Withdrawal Period: For non-customized products, the BUYER has the right to withdraw within 14 days of delivery without providing any reason.

7.2. Exceptions: The right of withdrawal does not apply to:

Products personalized for an individual or business and whose production has started following the BUYER’s digital approval (e.g., items with name/logo prints, special size or design requirements).
Products opened for hygiene reasons.

7.3. Notification: To exercise the right of withdrawal, the BUYER must notify the SELLER in writing (via email or letter), including the order number and details of the products to be returned.

7.4. Return Conditions:

Products must be unused, undamaged, and in their original packaging.
Return shipping costs are borne by the BUYER.
If deemed suitable, refunds are processed within 14 days.

8. Warranty and Returns

For customized products, only manufacturing defects (e.g., printing errors, incorrect products) are eligible for returns.
Defects must be reported within 7 days of delivery.
Approved defective products are replaced or refunded.

9. Design and Customization

The BUYER may upload designs in PNG, JPG, or BMP formats, edit using Studio tools, or request custom design services.
Production does not begin without design approval.
Minor revisions are provided free of charge before production starts.
Options such as barcodes, QR codes, or adhesive backing can be added to products.
Custom cuts, colors, and sizes are available upon request.

10. Product Quality

Product materials include durable options such as satin, polyester, organic cotton, and cardboard.
Labels are resistant to industrial washing at 40–60°C and UV rays.
Prints do not fade or peel under normal use.
OEKO-TEX® Standard 100 certified materials are used.
Products undergo manual quality control before shipment.

11. Shipping Fees and Tracking

Shipping fees vary according to the order quantity, weight, and address, and are specified during the purchase.
The specified shipping fee definitively does not include the local customs duties, VAT, or other clearance fees in the BUYER’s country for international shipments. These costs are the responsibility of the BUYER, as stipulated in Article 6.
The tracking number (AWB) is communicated to the BUYER via email.
Package tracking can be done through the websites of the shipping companies and the order tracking page on our website.

12. Order Changes and Cancellation

Design, address, and quantity modifications are accepted before production begins.
Once production has started, modification and cancellation are not possible.
Requests for cancellation must be communicated immediately to customer service.
Personalized and production-stage orders cannot be cancelled or refunded.

13. Communication Channels

The BUYER can contact the SELLER through the following channels:

Email: info@labelgo.net
Phone: +90 542 534 10 07
WhatsApp, Telegram, Instagram, and other social media accounts.

14. Personal Data Protection

Personal data is used solely for order processing and customer(przet: customer support purposes.
Data is protected in accordance with the UK GDPR and Data Protection Act 2018.
Data sharing is limited to shipping companies for delivery purposes only.
Personal data is kept confidential and not sold or shared for other purposes.

15. Dispute Resolution

Any disputes arising from this Contract shall be governed by the laws of England and Wales.
The parties accept the exclusive jurisdiction of the courts in London, England.
However, for BUYERs in Türkiye with consumer status, applicable Turkish legislation and consumer rights provisions remain reserved and enforceable.

16. Validity and Acceptance of the Contract

The BUYER is deemed to have fully accepted this Contract upon order confirmation.
The Contract takes effect upon the BUYER’s electronic acceptance during payment.

LABEL GO LTD
www.labelgo.net
Email: info@labelgo.net
Phone: +90 542 534 10 07
Company No: 16592320 (England and Wales)